Contacts – caspian.com

Repairs:

Dedicated maintenance staff: We have a team of maintenance staff who can handle repairs and maintenance on the property. This can include general repairs, such as fixing leaks or unclogging drains, as well as more specialized repairs, such as HVAC or electrical work.
Vendors and contractors: We establish relationships with vendors and contractors who can provide specialized repairs and maintenance services. This can include things like roofing, plumbing, snow plowing, or landscaping.
Preventive maintenance plan: We develop a preventive maintenance plan to identify and address potential issues before they become major problems. This can include regular inspections, testing of building systems, and scheduling regular maintenance tasks.
Records of repairs and maintenance: We keep detailed records of all repairs and maintenance carried out on the property. This can help to identify patterns of wear and tear and make it easier to plan for future repairs and maintenance.
Maintenance communication: We communicate with tenants regarding any repairs or maintenance that will be carried out on the property. This can help to minimize disruption to tenants and ensure that they are aware of any potential issues that may affect them.

Leasing:

Marketing the property to potential tenants: We can create marketing materials, list the property on relevant websites, and reach out to potential tenants to generate interest in the property.
Showing the property to prospective tenants: We can handle scheduling property tours, answering questions, and providing information about the property.
Negotiating lease terms: We can work with prospective tenants to negotiate lease terms, such as rent, length of lease, and any additional provisions.
Managing the tenant move-in process: We can handle the logistics of the tenant move-in process, including coordinating any necessary repairs or renovations, completing paperwork, and collecting rent and security deposits.

Promotion Services:

Online marketing: Creating a professional listing for the property and posting it on popular real estate platforms. The listing can include detailed information about the property, photos, and virtual tours.
Networking: Utilize our decade of local networking contacts to promote the property to potential tenants and investors.
Social Media: Utilizing social media platforms to promote the property through visually appealing and informative content.
Building Signage: Installing signs on or near the building to attract the attention of potential tenants and visitors.
Brokers: Engaging with local commercial real estate brokers, as they often have a network of potential tenants and can help find a tenant for the property.
Offers and incentives : Offering incentives such as reduced rent or free parking to attract tenants to the property.
Personalization: we can tailor to the specific property and target market, and can help to increase visibility and generate interest in the property among potential tenants and investors.

Tenant Portal:

Centralized tenant platform: The tenant portal can serve as a centralized platform for tenants to access information about their lease, building amenities, and contact information for the property management team.
Maintenance requests: Tenants can submit maintenance requests through the portal, which can help streamline the maintenance process and allow for quicker response times.
Account information: Tenants can access their account information, such as rent payments and balances, through the portal, which can help them stay on top of their financial obligations.
Building updates: The tenant portal can be used to keep tenants informed of any building updates, such as scheduled maintenance.
Direct communication: The tenant portal can provide a platform for tenants to communicate with the property management team, which can help to improve tenant satisfaction and retention.

Owners Portal:

Financial reporting: An owners portal can provide detailed financial reports, including income and expense statements, balance sheets, and cash flow statements. These reports can help building owners understand the financial performance of their property and make informed decisions.
Tenant information: An owners portal can provide information about tenants, including contact information, lease details, and payment history. This can help building owners stay informed about their tenants and manage their relationships with them.
Maintenance and repair tracking: An owners portal can track and record maintenance and repair requests, schedule, and completion. This can help building owners stay informed about the condition of their property and ensure that any issues are addressed in a timely manner.
Communication: An owners portal can provide a platform for communication between the property management company, building owners, and tenants. This can help ensure that everyone is on the same page and that any issues or concerns are addressed quickly.

Financial Accounting:

Rent collection: We can handle the collection of rent from tenants on behalf of the building owner. This can include sending reminders, processing payments, and handling any late or delinquent payments.
Bill payment: We handle the payment of bills related to the property, such as utility bills, insurance premiums, and maintenance expenses. This can help ensure that bills are paid on time and can help building owners avoid late fees or penalties.
Financial reporting: We provide regular financial reports to building owners, which can include information on rent collection, bill payments, and any other financial transactions related to the property. This can help building owners stay informed about the financial health of their property.

24/7 Emergency Services:

Dedicated emergency contact: We provide a dedicated emergency contact number that tenants can call at any time, ensuring that someone is always available to respond to an emergency.
Maintenance staff: We have a team of maintenance staff on call 24/7, ensuring that any emergency repairs or maintenance can be carried out as quickly as possible.
Emergency response: We have a process in place for emergency response, such as a protocol for evacuating the building in case of fire, dealing with natural disasters, or handling other critical situations.
Emergency systems up-to-date: We can ensure that all building systems and emergency systems are up-to-date and in good working order, such as fire alarms, sprinkler systems, and emergency lighting, which can help minimize damage and injuries in case of an emergency.

Violation Services:

Identifying and resolving issues: we will conduct regular inspections of the property to identify any potential violations and take steps to resolve them. This could include addressing maintenance issues, making sure tenants are complying with rules and regulations, and working with local authorities to ensure compliance.
Managing communication with local authorities: If there is a violation, we will handle all communication with local authorities, such as the fire department or building inspector, on the owner’s behalf.
Developing a plan of action: If there is a violation, we will work with the owner to develop a plan of action to address the issue. This could include making repairs, educating tenants about rules and regulations, or working with local authorities to get the violation cleared.
Keeping records: We keep records of all inspections, violations, and actions taken to resolve them. This can help the owner to understand the nature of the violation, the steps taken to resolve it, and also maintain compliance with the rules and regulations.

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Automatic Rent Collection

ACH payment: It is a secure, reliable, and efficient method for transferring funds as there is no need to pay for check printing or postage, and it eliminates the risk of bounced checks. ACH payments also provide a record of the transaction and the date on which it was made, which helps to keep accurate records of rent payments
Online payment portal: We provide tenants with an online portal where they can log in and pay rent with a credit or debit card. This method allows tenants to pay rent from anywhere, at any time.

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